Telma is your clinic's virtual receptionist. She answers the phone, replies to patient questions, books appointments and transfers to the front desk when needed.
The front desk is helping someone at the counter and the phone rings. No one can pick up and the call is lost.
After hours, at weekends and on public holidays the phone keeps ringing. And the caller needs an appointment.
Between the counter, the phone and the schedule, the team is juggling. Something always ends up slipping.
Everything stays the same. The patient calls the usual number.
When the front desk cannot pick up, the call goes to Telma. She answers in a natural voice and replies to the patient's questions using your clinic information.
Telma understands what the patient needs and books the appointment within the hours the clinic has set.
At the end of each call, the front desk receives a written summary of what was agreed.
In case of an emergency, or if the patient asks, Telma passes the call to a real person.
The clinic sets which hours Telma can offer. Telma only offers those. There can never be an overlap with what the front desk books by hand.
By default, Telma leaves a provisional booking that the clinic confirms. When calendar sync is in place, Telma can confirm directly.
All of this happens in the clinic dashboard, included on every plan: it is where you set the hours Telma may offer, block holidays and closures, confirm or change each provisional booking and listen to the calls. It runs on the front desk computer, on a tablet and on a phone, and it updates live.
In most clinics we start at Level 1 on day one. There is no need to wait for integrations.
Nothing needs to change. Telma records bookings in a shared calendar and sends the front desk a summary of every call by email or WhatsApp. The front desk copies the booking into the clinic software in seconds.
If the clinic software syncs with Google Calendar or exports iCal, bookings appear directly in the existing schedule.
For clinics whose software offers an API. We review the case and provide a quote.
No minimum term. Cancel whenever you want.
To find yours, count the calls your clinic takes on an ordinary day.
Practices with 1 to 2 professionals, up to 8 calls a day
per clinic
Installation included
250 minutes of conversation per month
around 100 calls
Clinics with up to 6 professionals, up to 25 calls a day
per clinic
Installation included
750 minutes of conversation per month
around 300 calls
Groups with two or more locations, up to five
per group, includes 3 locations
Installation included
2,000 minutes of conversation per month
around 800 calls, shared across the locations
Each location beyond the three: 149€ per month, with 500 more minutes and installation included.
Talk to usFor groups with more than 5 locations or over 2,000 minutes per month
+49€ per month, on any plan
The voice is very natural. If the patient asks directly, Telma answers honestly that she is a virtual assistant.
Yes. Telma answers the most common patient questions using your clinic information: opening hours, address, parking, treatments and how to prepare for an appointment. When needed, she passes the call to the front desk.
Telma detects urgent situations and passes the call straight to the clinic.
Essencial. It is the plan for a practice with one or two professionals taking up to eight calls a day. If you regularly go beyond that, Clínica works out cheaper than Essencial plus additional minutes.
Your plan is Rede, and you pay in total, not per location. Rede is 599€ per month and includes three locations; the remaining two are 149€ each, so 897€ per month for all five, with installation of all five included. One contract, one invoice and every location in the same dashboard, each with its own number and its own schedule.
No. The clinic sets the hours Telma can offer, and she only offers those.
Leave your details and we will get in touch to show you Telma.
Or write to ola@telmaatende.com
We will show you Telma using your own schedule and opening hours. No commitment.
