Missed calls while you help a patient
The front desk is helping someone at the counter and the phone rings. No one can pick up and the call is lost.
Telma
No missed calls.No lost patients.
Telma is your clinic's virtual receptionist. She answers the phone, replies to patient questions, books appointments and transfers to the front desk when needed.
a Bweb Studio product
The problem
Every call that goes unanswered is a patient calling another clinic.
Calls outside opening hours
After hours, at weekends and on public holidays the phone keeps ringing. And the caller needs an appointment.
An overloaded front desk
Between the counter, the phone and the schedule, the team is juggling. Something always ends up slipping.
How it works
Simple, from the first ring to the final summary.
The call comes into the clinic
Everything stays the same. The patient calls the usual number.
If no one answers, Telma answers
When the front desk cannot pick up, the call goes to Telma. She answers in a natural voice and replies to the patient's questions using your clinic information.
Telma books the appointment
Telma understands what the patient needs and books the appointment within the hours the clinic has set.
The front desk gets a summary of every call
At the end of each call, the front desk receives a written summary of what was agreed.
In case of an emergency, or if the patient asks, Telma passes the call to a real person.
The schedule
Your schedule stays yours.
The clinic sets which hours Telma can offer. Telma only offers those. There can never be an overlap with what the front desk books by hand.
By default, Telma leaves a provisional booking that the clinic confirms. When calendar sync is in place, Telma can confirm directly.
Plans and pricing
Choose the plan for your clinic.
No minimum term. Cancel whenever you want.
Essencial
For practices with 1 to 2 professionals
€99/mo
Installation: €99
- Up to 250 calls per month
- 24 hour answering
- Answers questions using your clinic information
- Automatic appointment booking
- Transfer to a real person
- A summary of every call by email
Add WhatsApp for +39€/mo
Talk to usClínica
For clinics with up to 6 professionals
€199/mo
Installation: €149
- Up to 600 calls per month
- Everything in Essencial
- Personalised voice
- Monthly call report
Add WhatsApp for +39€/mo
Talk to usRede
For clinics with several locations
€399/mo
Installation: €249
- Up to 1,500 calls per month
- Everything in Clínica
- Several locations in a single dashboard
- Priority support
Add WhatsApp for +39€/mo
Talk to usPersonalizado
For groups with more than 1,500 calls per month
on request
Add WhatsApp for +39€/mo
Talk to usAdd-on
Telma on WhatsApp
+39€per month, on any plan
- Automatic appointment confirmations and reminders
- The patient can write to book, reschedule or cancel
- Telma replies and handles the booking
- Installation: 99€ (Essencial), 149€ (Clínica), 249€ (Rede), free on annual plans.
- Additional calls: 0.35€ per call.
- Prices exclude VAT.
- No minimum term.
Integrations
It connects to your system.
Level 1
Included in every plan
Works with any system
Nothing needs to change. Telma records bookings in a shared calendar and sends the front desk a summary of every call by email or WhatsApp. The front desk copies the booking into the clinic software in seconds.
Level 2
Included where available
Calendar sync
If the clinic software syncs with Google Calendar or exports iCal, bookings appear directly in the existing schedule.
Level 3
Separate project
Direct API integration
For clinics whose software offers an API. We review the case and provide a quote.
In most clinics we start at Level 1 on day one. There is no need to wait for integrations.
Can the patient tell they are talking to a virtual assistant?
The voice is very natural. If the patient asks directly, Telma answers honestly that she is a virtual assistant.
Can Telma answer questions about the clinic?
Yes. Telma answers the most common patient questions using your clinic information: opening hours, address, parking, treatments and how to prepare for an appointment. When needed, she passes the call to the front desk.
What if it is an emergency?
Telma detects urgent situations and passes the call straight to the clinic.
Can Telma book two appointments at the same time?
No. The clinic sets the hours Telma can offer, and she only offers those.
Do I have to change the clinic phone number?
No. You keep your number. Unanswered calls are forwarded to Telma.
How long does installation take?
Usually between 3 and 5 working days.
Contact
Let us talk about your clinic.
Leave your details and we will get in touch to show you Telma.
Or write to ola@telmaatende.com